On Wednesday, multiple Citibank customers experienced difficulties accessing their accounts and reported receiving fraud alerts. The issues, which began earlier in the day, impacted many users and caused frustration.
According to DownDetector.com, which tracks disruptions in digital services, hundreds of Citibank customers flagged problems with their accounts by midday. The tracking site showed that the interruptions had been ongoing since at least 9 a.m. Eastern Time, signaling a widespread issue affecting a large number of users.
Users on social media platform X began sharing their experiences, with many mentioning they had received unexpected fraud alerts. Some also reported long hold times when trying to contact the bank’s fraud department, which added to their frustration. Others were unable to access their accounts through mobile banking, further compounding the issue.
The problems caused significant inconvenience for Citibank customers, as they struggled to resolve account-related issues. Many took to social media to voice their concerns, asking for clarity on the nature of the disruptions and when normal service would resume.
A representative from Citibank did not immediately respond to requests for comment regarding the outages. However, the bank did provide some information through social media. In a response to a customer’s inquiry, a Citi spokesperson wrote on X, “No updates at this time. As soon as this issue is resolved, we will connect with you. There is no need to keep checking in unless you want to.”
As the day continued, some customers found that they could not access their mobile banking apps, while others encountered delays when trying to make transactions or log in to their online accounts. These technical difficulties added to the uncertainty many customers felt, as they were unsure whether their accounts were secure.
The issue appeared to be widespread, as reports on DownDetector indicated a consistent increase in complaints throughout the day. As users encountered disruptions, many continued to reach out to Citibank’s customer service channels for assistance, hoping for an update or resolution.
While some were able to access their accounts intermittently, the issue persisted for hours, leaving many customers frustrated with the lack of communication and support. The prolonged disruption raised concerns about the bank’s ability to handle the situation efficiently.
Citibank has yet to provide detailed information about the cause of the issue, but it seems to have been a technical problem that impacted access to accounts and triggered fraud alerts for a large number of customers. The bank’s social media posts reassured users that the problem would be addressed, though no specific timeline for resolution was given.
In the wake of the disruptions, Citibank customers are still waiting for clear communication regarding the resolution of the issue. Many are hoping for a quick fix and improved support as the bank works to restore full access to their accounts.
Another agent responded on the platform, saying, “We are currently working on this and ask that you try calling in another 1-2 hours.”
Earlier on Wednesday, Citi reported financial earnings that exceeded analysts’ expectations, with several business segments posting record revenues.
