Microsoft outage hits tens of 1000’s of customers | Infrastructure Information

Microsoft says servers unexpectedly went offline, disrupting Outlook electronic mail, Groups, Copilot and different providers.

Hundreds of Microsoft customers reported hassle accessing their electronic mail and connecting to work apps after a widespread outage hit Outlook and different providers on Thursday.

Studies of issues with Outlook, the corporate’s electronic mail consumer, climbed to about 130,000 on the outage monitoring website Downdetector shortly after 1pm Japanese Time (18:00 GMT), with some customers saying emails weren’t being despatched or obtained, whereas others couldn’t open their inboxes.

By simply earlier than 3pm (20:00 GMT), that determine had fallen to about 77,000.

Customers additionally reported having hassle accessing Microsoft’s office messaging app Groups and its AI assistant Copilot, together with different Microsoft 365 providers. The corporate stated the problems may impression customers in any area.

Microsoft stated on X that servers had been unavailable and failing computerized well being checks, placing stress on these nonetheless working. It stated it was testing a configuration change to redistribute visitors that was elevated on components of its infrastructure and restarting affected providers to carry them again on-line.

“We’re working to securely return them to service,” the corporate stated.

Microsoft didn’t state when it anticipated providers to be absolutely restored.